Welcome and Thanks for using VelaCabs.com (Registered under the Legal Name 'Doon Travels') by means of Website or Mobile Apps. When you use our products or services, you're agreeing to our terms, so please take a few minutes to read over the below mentioned Terms and Conditions:
1. General Terms and Conditions
The Company provides technology based services for booking cabs on All-India basis and you agree to obtain taxi cab services offered by third party taxi cabs providers, drivers or vehicle operators henceforth called : "the Service Provider". All the Services provided by the 'Doon Travels' to you by means of your use of any type of VelaCabs booking platform are hereinafter referred to as the "Service."
The Company shall take your booking request and forward it to the Service Provider through SMS, Email and/or Telephonically. The Service Provider shall have the sole discretion to accept or reject each request for cab service. The Service Provider has discretion over whether to receive the booking request made by the Company. If the Service Provider accepts the booking request made by the Company, the user is notified by SMS & Email for Booking Confirmation at offered/quoted price. After confirmation from user Company provides the information regarding the Service provider including its name, contact number, vehicle number, etc.
2. Users' Eligibility
User means any individual or business entity/organization that legally operates in India or in other countries, uses and has the right to use the Services provided by VelaCabs.com. The Services provided by VelaCabs.com is a technology based service which enables the hiring of cabs by commuters / passengers for inter-city travel or for time and usage based service within city limits all over India, through the internet and / or mobile telecommunications devices. Our Services are available only to those individuals or companies who can form legally binding contracts under the applicable law. Therefore, user must not be a minor as per Indian Law; i. e. user must be at least 18 years of age to be eligible to use our Services.
VelaCabs.com informs and advises its users that while accessing the web site, they must follow/abide by the related laws. VelaCabs.com is not responsible for the possible consequences caused by users' behaviour during use of web site. VelaCabs.com may, in its sole discretion, refuse the service to anyone at any time.
3. User(s) Agreement
This agreement applies to all user(s) who are visitors, registered - free or paid user(s) who access the web site or mobile app for any purpose. It also applies to any legal entity which may be represented by you under actual or apparent authority. User(s) may use this site solely for their own personal or internal purposes.
This agreement applies to all VelaCabs.com Services offered on the web site or Mobile Apps, collectively with any additional terms and condition that may be applicable to the specific service used/accessed by user(s). In the event of a conflict or inconsistency between any provision of the terms and conditions mentioned herein with those of the particular service, the provisions of the terms and conditions applicable to such specific Services shall prevail.
4. Amendment To User(s)
Agreement VelaCabs.com may change, modify, amend, or update this agreement from time to time without any prior notification to user(s) and the amended terms and conditions of use shall be effective immediately on posting. If you do not adhere to the changes, you must stop using the service. Your continuous use of the Services will signify your acceptance of the changed terms.
5. Intellectual Property Rights
VelaCabs.com is the sole owner and lawful licensee of all the rights to the web site, Mobile Apps and its content. Web site content means its design, layout, text, images, graphics, sound, video etc. The web site content embodies trade secrets and intellectual property rights protected under worldwide copyright and other laws. All title, ownership and intellectual property rights in the web site and its content shall remain with VelaCabs.com, its affiliates or licensor's of VelaCabs.com content, as the case may be.
All rights, not otherwise claimed under this agreement or by VelaCabs.com, are hereby reserved. The information contained in this web site is intended, solely to provide general information for the personal use of the reader, who accepts full responsibility for its use. VelaCabs.com does not represent or endorse the accuracy or reliability of any information, or advertisements (collectively, the "content") contained on, distributed through, or linked, downloaded or accessed from any of the Services contained on this web site, or the quality of any products, information or other materials displayed, or obtained by you as a result of an advertisement or any other information or offer in or in connection with the Service.
We do not accept any responsibility for any errors or omissions, or for the results obtained from the use of this information. All information in this web site is provided "AS IS" with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. Nothing herein shall to any extent substitute for the independent investigations and the sound technical and business judgment of the user(s). In no event shall VelaCabs.com be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the Service. User(s) of this site must hereby acknowledge that any reliance upon any content shall be at their sole risk.
VelaCabs.com reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in any portion of the Service or the website. Trademark All related icons and logos are registered trademarks or trademarks or service marks of VelaCabs.com in various jurisdictions and are protected under applicable copyright, trademark and other proprietary rights laws. The unauthorized copying, modification, use or publication of these marks is strictly prohibited.
Copyright Policy : All content on this web site is the copyright of VelaCabs.com except the third party content and link to third party web site on our website.
Systematic retrieval of VelaCabs.com content to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from VelaCabs.com is prohibited.
In addition, use of the content for any purpose not expressly permitted in this Agreement is prohibited and may invite legal action. As a condition of your access to and use of VelaCabs.com's Services, you agree that you will not use the web site service to infringe the intellectual property rights of others in any way. VelaCabs.com reserves the right to terminate the account of a user(s) upon any infringement of the rights of others in conjunction with use of the VelaCabs.com service, or if VelaCabs.com believes that user(s) conduct is harmful to the interests of VelaCabs.com, its affiliates, or other users, or for any other reason in VelaCabs.com's sole discretion, with or without cause.
6. Cancellation Policy
1) If a traveler cancels 24 hours prior the pick-up time, 10% of the total trip cost will be deducted.
2) If a traveler cancels within 24 hours prior the pick-up time, no refund.
3) The refunds will be made by online transfer to the customer’s bank account. No cash refund requests.
4) The amount will be refunded approximately within 7 business days.
7. User Accounts, Offers And Promotions
VelaCabs.com reserves the right to collect user data including name, contact information and other details to facilitate services or use of its platform to avail services. All information collected from the user are on a bonafide basis. Misuse and misrepresentation of identity or contact details will lead to automated termination of services or the use of the platform without prior notice to such users.
User accounts bearing contact number and email IDs are created and owned by VelaCabs.com. Any promotional discounts, offers and reward points accumulated can be revoked without prior notice in the event of suspicious account activity or malafide intent of the user.
In the case where the system is unable to establish unique identity of the user against a valid mobile number or e-mail ID, the account shall be indefinitely suspended. VelaCabs.com reserves the full discretion to suspend a user's account in the above event and does not have the liability to share any account information whatsoever.
VelaCabs.com may send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction, via SMS or by voice call on the contact number given by the User at the time of booking; VelaCabs.com may also contact the User by voice call, SMS or email in case the User couldn't or hasn't concluded the booking, for any reason what so ever or to know the preference of the User for concluding the booking and also to help the User for the booking.
The User hereby unconditionally consents that such communications via SMS and/ or voice call by VelaCabs.com is (a) upon the request and authorization of the User, (b) 'transactional' and not an 'unsolicited commercial communication' as per the guidelines of Telecom Regulation Authority of India (TRAI) and (c) in compliance with the relevant guidelines of TRAI or such other authority in India and abroad. The User will indemnify VelaCabs.com against all types of losses and damages incurred by VelaCabs.com due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous compliant made by the User against VelaCabs.com with respect to the intimations mentioned above or on account of any wrong number or email id provided by the User for any reason whatsoever.
Most content and some of the features on the web site are made available to visitors free of charge. However, VelaCabs.com reserves the right to terminate access to certain areas or features of the web site at any time for any reason, with or without notice. VelaCabs.com also reserves the universal right to deny access to particular users to any/all of its Services without any prior notice/explanation in order to protect the interests of VelaCabs.com and/or other visitors to the web site. VelaCabs.com reserves the right to limit, deny or create different access to the web site and its features with respect to different user(s), or to change any of the features or introduce new features without prior notice.
8. Terms & Conditions For Use Of Cabs
The following Terms & Conditions shall apply to customers / passengers utilising the Services offered by the Company for the hiring of cabs:
The customer shall pay the cab fare, parking charges, toll charges, state taxes, additional night surcharge (where applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the cab Services.
The customer agrees and accepts that the use of the Services provided by the Company is at the sole risk of the Customer, and further acknowledges that the Company disclaims all representations and warranties of any kind, whether express or implied.
The customer also agrees to that:
the cab will not be used for wedding, reception or party purposes where the cab needs to be decorated. Please call our call centre for such services.
extra charge may be levied for certain destinations and / or routes especially through hilly or mountainous areas and / or char dham yatra and / or Hemkunt Sahib.
extra night driving charges may be levied if the driver is asked to drive between 10PM to 6AM.
air conditioner may be switched off during cab is travelling through hilly or mountainous areas
the cab engine may be switched off while waiting
The customer shall ensure that he/she will not indulge in any of the following activities while in a cab:
Smoking or consuming any kind of intoxicants inside the cab. The driver has the right to refuse the pick-up or ask the customer to alight the cab if the customer is found to be in an intoxicated state or is found misbehaving with other passengers or the driver, or is causing a nuisance.
Littering the cab Soiling or damaging the seats and/or any other interiors of the cab.
Misusing, soiling or damaging any of the devices (technical/non-technical) in the cab.
Asking the driver to break any Traffic/RTO/City Police and/or government rules for any purpose. The driver has the right to refuse such a request by the customer. The driver also has the right to refuse such a pick-up or ask such customer(s) to alight from the cab. Pressurizing the driver to overload the boot space of the cab with luggage.
The customer shall not be generally allowed to use the seating area of the cab for placing any kind of luggage.
The customer agrees and acknowledges that the use of the Services offered by Company is at the sole risk of the customer and that Company disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law.
Without prejudice to the above, the Company makes no representation or warranty that:
the Services will meet the customer's requirements;
the Services will be uninterrupted, timely, secure, or error-free.
the Company shall not be responsible or liable for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of cab service offered by Company or due to the failure of Company to provide Services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the Services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Company or any person or any organization involved in the above mentioned systems.
the Company will not be liable for any damages of any kind arising from the use of the Service offered by the Company, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
if any passenger if misses the train or flight or bus, Company will not be liable for any compensation. The customer shall make an alternate arrangement if the cab has not reached due to any reason. The Customer shall indemnify Company from and against and in respect of any or all liabilities, losses, charges and expenses (including legal fees and costs on a full indemnity basis) claims, demands, actions and proceedings which Company may incur or sustain directly or indirectly from or by any reason of or in relation to the use or proposed use of the Services by the Customer and shall pay such sums on demand on the Company. The Company is hereby authorized to use the location based information provided by any of the telecommunication companies when the Customer uses the mobile phone to make a cab booking. The location based information will be used only to facilitate and improve the probability of locating a cab for the Customer.
The Company shall be entitled to disclose to all companies within its group, or any government body as so required by the law or by directive or request from any government body, the particulars of the Customer in the possession of Company in any way as Company, in its absolute discretion, deems fit or if it considers it in its interests to do so. The Company shall be entitled at any time without giving any reason to terminate the booking of cabs done by the Customer.
The Company encourages all its customers to take full responsibility of his/her items. In case of lost items inside the cab during the journey, Company will try to locate the items on a "best-effort" basis but is not responsible for the same in case of loss or damage to the same. If the Customer leaves any goods in the cab or has any complaint in respect of the Services or the use of the cab, the Customer has to inform Company of the same in writing within 24hours of using the cab or the Services of Company. The Company shall not be liable for any conduct of the drivers of the cabs. However, the Company encourages you to notify it of any complaints that you may have against the driver of any cab that you may have hired using the Company's Services. The Company shall be entitled to add to, vary or amend any or all these terms and conditions at any time and the Customer shall be bound by such addition, variation or amendment once such addition, variation or amendment are incorporated into these terms and conditions at Company's website at www.VelaCabs.com.in.com on the date that Company may indicate that such addition, variation or amendment is to come into effect.
All the calls made to the Company's call centre are recorded by the Company for quality and training purposes. Many vehicles registered with the Company are continuously tracked using GPS for security reasons only. It is expressly made clear to you hereby that the Company does not own any cabs nor does it directly or indirectly employ any drivers for the cabs. Cabs and drivers are all supplied by third parties and the Company disclaims any and all liability in respect of the drivers and the cabs alike.
The Company have right to use the customer contact information for its own marketing purposes. The Company may send regular SMS updates to the mobile numbers registered with it.
The information contained in this website is for general information purposes only. The information is provided by VelaCabs.com and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of VelaCabs.com. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, VelaCabs.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.